Remediation Services FAQ

PDF & Document Remediation Questions Answered

Organizations often have questions about our document remediation servies. Please find answers to some of the most commonly asked questions below. And, don't hesitate to contact us for any other inquiries you may have!

Remediation Services FAQs
PDF & Document Remediation Questions Answered
To what standard do you remediate PDFs?
Do you use automated or manual remediation or a combination of the two?
Where (in what country) do you remediate PDFs?
How long does it take to remediate a PDF? Do you offer expedited service?
Do you have volume requirements, or will you remediate a small number of PDFs—like one to ten—at a time?
Please describe your process for remediating PDFs from submission by the customer to delivery of the remediated file.
Please describe your company’s security measures in transfer and handling to protect the discretion of PDF contents.
Do the remediated files you deliver include any kind of branding from your company? If so, can branding be excluded or removed?
Do you offer a quality guarantee?

1. To what standard do you remediate PDFs?

A. Typically, either Section 508 or WCAG 2.0 (AA) or a combination of both.

2. Do you use automated or manual remediation or a combination of the two?

A. We use both an AI-based software tool that recognizes many elements in a document and all remediations are reviewed and adjusted, by our employees, who are certified Trusted Testers in accessibility.

3. Where (in what country) do you remediate PDFs?

A. We are in the USA, located in Boston at 50 Milk Street.

4. How long does it take to remediate a PDF? Do you offer expedited service?

A. PDFs are all different, so time is relative. You sent forms that are straight forward and a quick turn-around can be provided. Once we see the project we can estimate the job and if expedited services are required.

5. Do you have volume requirements, or will you remediate a small number of PDFs—like one to ten—at a time?

A. No, we do not have volume requirements.

6. Please describe your process for remediating PDFs from submission by the customer to delivery of the remediated file.

A. We adjust our process to suit the needs of the client. We can receive documents over email, Google Drive, Office365 or other services as we are local for many of our clients. As mentioned, advance notice allows us to start immediately and we provide status either daily or weekly, depending on the size of the project. We then provide the remediated documents back to you, typically with the same file name, either over email, Google Drive, Office365, etc.

7. Please describe your company’s security measures in transfer and handling to protect the discretion of PDF contents.

A. We have either used encrypted email or password protected Google Drive or Office365.

8. Do the remediated files you deliver include any kind of branding from your company? If so, can branding be excluded or removed?

A. No, we do not include our branding on the remediated documents.

9. Do you offer a quality guarantee?

A. Yes, we stand behind our work. Clients provide the PDFs to remediate, therefore, it's important the PDFs are checked and signed off on by the client before the remediation process occurs. It's also important to understand that PDFs cannot be changed once they are remediated. If for example, edits are wanted by the client, after the remediation is completed, the document needs to be re-remediated and is charged for the additional service.

10. What certifications does your company hold pertaining to document accessibility/PDF remediation?

A. We are certified by the Department of Homeland Security as Trusted Testers. See attached capability statement.

About the Author

Jill Willcox has worked on accessibility issues for most of her professional career. Iterators is an inclusive women-owned small business (WOSB) certified by the Small Business Administration and WBENC. We provide software testing services for websites, mobile apps, enterprise software, and PDF remediation services, rendering PDFs ADA compliant.

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